Bilingual Customer Service Representative

First National Bank of America • Lansing, MI

18d • Onsite

About The Position

First National Bank of America is seeking a customer-focused bilingual candidate to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Customer Service Representative (Portuguese/English) will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team. You will work with a dedicated group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills. Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Requirements

• Bilingual (Portuguese/English) required

Nice To Haves

• Exceptional communication and customer service skills
• Goal-driven and thrive in a fast-paced environment
• Servant's heart or a natural humility that recognizes the importance of prioritizing others' needs

Responsibilities

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Monthly incentive pay based on performance
• Shift premium for hours worked after 5:00 PM

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed