Bilingual Customer Service Representative

Canon Careers

5d•Remote

About The Position

As a Bilingual Customer Service Representative, you will be responding to calls from our customers in a professional, courteous and timely manner; updating their information in our systems and ensuring that the dispatch team and our Field Service Technicians have all of the required details to provide top notch service to our customers. This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs). When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

Requirements

Customer service / call center experience
Bilingual (French & English)
Exceptional customer service skills with a strong "customer first" attitude
Good organizational skills and strong time-management techniques
Works well under pressure and in a fast-paced environment
Display high ethics, character and commitment to business policies and decisions
Display initiative in handling problems, be a team player and support changes
Basic computer skills

Responsibilities

Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
Ensure issues are thoroughly investigated and determine appropriate action for resolution
Maintain accurate records and documentation of changes to account information through the CCTS database
Maintain knowledge and awareness of all company policies and procedures
Follow all current departmental procedures, processes and methodologies
Escalate any unresolved customer concerns to the Manager
Assist on special projects as assigned by the Manager; Other duties as required

Benefits

Comprehensive health coverage plan that includes medical, dental, and vision
Life insurance, disability, and wellness programs
Vacation, Paid Personal Time, and Sick days
Matching RRSP contribution & Profit Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships, and more!
Free Coffee and snacks
Employee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
Employee Appreciation Events