Bilingual Customer Service Representative

Healthmark Services Ltd. • Montreal, QC

10d • Onsite

About The Position

Healthmark Services Ltd has been providing medical and pharmaceutical solutions to Canadian healthcare providers since 1990. We are part of Richards Packaging Inc., a North American leader in distribution of packaging and healthcare products for the healthcare, food & beverage, and cosmetics sectors. With 112 years of history, we have a team of nearly 600 employees across North America. Our Richards Pharma division is recognized for its innovative and effective Rx containers, designed with a focus on patient well-being, the needs of healthcare professionals, and compliance with the pharmaceutical industry’s strict safety standards.

Requirements

• Bilingual in French and English (required to communicate with internal teams and external partners located outside of Quebec)
• 1 to 2 years of experience in a similar role
• Diploma in administration, or more than 2 years of relevant experience
• Strong interpersonal and customer service skills
• Proven problem-solving and task prioritization abilities
• Excellent communication skills
• Team player

Responsibilities

• Open and maintain new customer accounts with accuracy and efficiency
• Provide support to product sales activities
• Foster a collaborative approach by working closely with Sales, Operations, Finance, and Customer Service teams to consistently meet and exceed customer expectations, ensuring timely delivery and product satisfaction
• Accurately process customer orders, Customer Invoices, return merchandise authorizations (RMAs), and credit requests
• Verify and validate customer information, payment terms, and pricing details for every order to ensure accuracy and compliance.
• Monitor, collect, and resolve outstanding invoices on past-due accounts
• Reconcile customer accounts to ensure accuracy and up-to-date records
• Process and apply customer payments in a timely and efficient manner
• Other duties to support the daily operations within the organization as necessary or assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree