Bilingual Customer Service Representative
About The Position
Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative. Are you passionate about helping people and fluent in both English and Spanish? Step into a dynamic, customer-focused role at Florida One Insurance, where your communication skills and dedication to service will be truly valued. As a Full-Time Bilingual Customer Service Representative, you'll work onsite in a fast-paced environment, directly supporting our diverse client base. You'll solve insurance-related issues, answer questions, and guide customers through their policies-making a real impact in their lives. Your bilingual skills will be key in creating strong, trusting relationships with clients from all backgrounds.
Requirements
- Fluency in English and Spanish (verbal & written)
- Excellent verbal and written communication skills
- A strong sense of empathy, professionalism, and customer service
- Problem-solving ability and attention to detail
- Adaptability in a fast-paced environment
- A collaborative, team-oriented mindset
Nice To Haves
- You'll be the friendly voice our clients trust-especially during stressful times-making empathy, patience, and professionalism essential to your success.
Responsibilities
- Responding to customer inquiries via phone, email, and in person
- Assisting with policy updates, claims, and general insurance questions
- Providing clear, empathetic support in both English and Spanish
- Collaborating closely with our agent team to ensure a seamless customer experience
- Maintaining accurate records and documentation
Benefits
- Medical, Dental & Vision Insurance
- Life Insurance
- Paid Time Off
- Support and guidance through the insurance licensing process
- Opportunities for growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
