Bilingual Customer Service Representative

Datamark, Inc. • El Paso, TX

7h • Onsite

About The Position

As a Bilingual Customer Service Representative, you will be the first point of contact for residents seeking information and assistance with essential city services. You will directly contribute to the smooth operation of our vibrant community by ensuring residents receive accurate and timely support.

Requirements

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency with computer systems and software applications.
• Bilingual in English and Spanish
• High School Diploma or equivalent
• At least 1 year of experience in a call center environment or 2 years customer service experience
• Must be a U.S. Citizen
• Fluent in English and Spanish is required (read, write, and speak).

Responsibilities

• Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
• Handle service requests for public works, sanitation, code enforcement, and other essential city services.
• Accurately log and track service requests to ensure timely resolutions as a Bilingual Customer Service Representative
• Collaborate with city departments to address and resolve community concerns.
• Maintain a high level of professionalism and provide excellent customer service in every interaction as a Bilingual Customer Service Representative

Benefits

• Extensive Training
• Growth Opportunities
• Make a Difference
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (PTO & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• In-house gym

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED