Customer Service Representative (BILINGUAL)

LogZone • Pueblo, CO

6d • Onsite

About The Position

LOGZONE is a premier Veterans Administration-Certified Service-Disabled Veteran-Owned (SDVOSB) firm. Since 2007, LOGZONE has provided services in Logistics and Material Management, Facilities Operations and Maintenance, Integrated Logistics Support and Planning, and Medical Support. We strive to provide quality support services throughout the project life cycle. Our ability to remain a responsive resource to our customers and partner companies has allowed us to earn their trust and build positive relationships through performance. We are looking for qualified candidates with the same vision to succeed! LOGZONE is seeking a BILINGUAL Customer Service Representative for a government contract in Pueblo, Colorado. The contract will operate out of the Pueblo Distribution Center of the U.S. Government Publishing Office.

Requirements

• Minimum 1 year customer service/call center experience.
• High School Diploma or equivalent.
• Fluency in English and Spanish (spoken and written).
• Excellent communication and Microsoft Office skills (especially Excel).
• Strong attention to detail and ability to multitask.

Responsibilities

• Deliver professional customer support via telephone, email, and mail to the bilingual community.
• Answer inbound/outbound calls, clarify needs, research issues, and resolve complaints.
• Perform data entry, mail processing, reporting, and database updates.
• Troubleshoot issues and escalate complex matters as needed.
• Maintain thorough knowledge of products, services, and policies.
• Import order files and update website as directed by supervisors.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED