Bilingual Customer Service Representative, Groceries to Go
About The Position
The Fund for Public Health in New York City (FPHNYC) is seeking a Bilingual (Spanish) Customer Service Representative (CSR) to join the Groceries to Go program call center. This role is part of the Healthy Eating Unit within the New York City Health Department’s Bureau of Chronic Disease Prevention. The Groceries to Go program aims to improve food access and encourage nutritious eating by providing participants with monthly credits for an online grocery platform. The CSR will be responsible for screening New Yorkers for program eligibility, enrolling them, and assisting them with using the program. The Bureau of Chronic Disease Prevention (BCDP) works to reduce chronic diseases and address the impact of structural racism on health inequities. BCDP focuses on nutrition, tobacco use, the built environment, cancer screening, and hypertension reduction, employing evidence-based strategies to promote health equity.
Requirements
- Oral and written fluency in Spanish
- Excellent interpersonal and communication skills
- Ability to work in multi-cultural settings with racially, ethnically, and socioeconomically diverse populations
- Experience in customer service
- Ability to use multiple technological platforms
- Detail-oriented
- Experience with resource navigation
- Experience with Salesforce platform
- Experience with benefits enrollment
- Employment is contingent upon the successful completion of a background check
Responsibilities
- Answer incoming inquiries via phone and email in a professional manner and following program protocols.
- Screen New Yorkers who reach out to the program or are referred to the program for eligibility to enroll in the program and/or to join a program waitlist.
- Rescreen participants for continued program eligibility.
- Enroll eligible New Yorkers into the program.
- Refer New Yorkers who are looking for food resources to appropriate programs and resources.
- Conduct outreach to Groceries to Go participants, as needed.
- Follow policies and procedures regarding communications and tracking of program participants.
- Attend regular team meetings and escalate issues as appropriate.
- Other duties as assigned to support the overall goals and mission of the department/ organization.
Benefits
- Public Service Loan Forgiveness (PSLF) eligible employer
- Generous Paid Time Off (PTO) policy
- Medical, dental, and life insurance with low or no employee contribution
- A retirement savings plan with generous employer contribution
- Flexible spending medical and commuter benefits plan
- Meaningful work at an organization striving to advance health equity and social justice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
