Bilingual Customer Service Representative, Groceries to Go

Fund for Public Health NYC • Queens, NY

1d • Remote

About The Position

The Healthy Eating Unit within the New York City Health Department’s Bureau of Chronic Disease Prevention is seeking a Bilingual (Spanish) Customer Service Representatives (CSR) to be part of the Groceries to Go program call center. Groceries to Go is a program that helps support food access and nutritious eating by providing participants with monthly credits to purchase groceries from an online platform. Customer Service Representative will screen New Yorkers for Groceries to Go program eligibility, enroll eligible New Yorkers in the program, and support Groceries to Go participants in using the program. This position will be housed within the Bureau of Chronic Disease Prevention (BCDP) which strives to reduce the burden of chronic disease, including heart disease, obesity, and cancer, among New Yorkers. We work to address the impact of structural racism and other injustices that are a root cause of the inequitable prevalence, treatment, and outcomes of chronic diseases in communities of color and among other marginalized communities. BCDP focuses on nutrition, tobacco use, the built environment, screening for cancer, and reducing the incidence and impact of hypertension. BCDP works with partners in government and the community to employ evidence-based policies, programs, communications, and research aimed at shifting environments, changing systems, and promoting health equity. The Bureau sits within the Center for Health Equity and Community Wellness.

Requirements

• Oral and written fluency in Spanish
• Excellent interpersonal and communication skills
• Ability to work in multi-cultural settings with racially, ethnically, and socioeconomically diverse populations
• Experience in customer service
• Ability to use multiple technological platforms
• Detail-oriented
• Experience with resource navigation
• Experience with Salesforce platform
• Experience with benefits enrollment

Responsibilities

• Answer incoming inquiries via phone and email in a professional manner and following program protocols.
• Screen New Yorkers who reach out to the program or are referred to the program for eligibility to enroll in the program and/or to join a program waitlist.
• Rescreen participants for continued program eligibility.
• Enroll eligible New Yorkers into the program.
• Refer New Yorkers who are looking for food resources to appropriate programs and resources.
• Conduct outreach to Groceries to Go participants, as needed.
• Follow policies and procedures regarding communications and tracking of program participants.
• Attend regular team meetings and escalate issues as appropriate.
• Other duties as assigned to support the overall goals and mission of the department/ organization.

Benefits

• Public Service Loan Forgiveness (PSLF) eligible employer
• Generous Paid Time Off (PTO) policy
• Medical, dental, and life insurance with low or no employee contribution
• A retirement savings plan with generous employer contribution
• Flexible spending medical and commuter benefits plan
• Meaningful work at an organization striving to advance health equity and social justice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed