Bilingual Customer Service Representative

Unisync Group Limited•Mississauga, ON

21d•Onsite

About The Position

Unisync is a leading provider of award-winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of government entities such as the Federal Government of Canada. The Customer Service Representative Bilingual interacts with customers to provide information regarding customer’s order status, change or cancel orders, assist customers to place manual orders and returns.

Requirements

High school diploma or GED
Experience in customer service
Minimum 6 months experience
Verbal and written communication skills English and French.
Active listening and talking to others to convey information effectively.
Ability to speak clearly in English and French
Service Orientation – actively looking for ways to help people
Time management
Dependability, being reliable and fulfilling obligations
Independence
Telephone and Email Etiquette
Attention to Detail, being careful about detail and thorough in completing work tasks
Cooperation being pleasant with others and displaying a good-natured, cooperative attitude
Self-Control, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations
Computer knowledge – Ability to navigate multiple applications simultaneously: MS Excel, Outlook, Word, ERP, VPN, Electronic Phone Application Systems and Electronic Store Applications

Responsibilities

Answer telephone calls and live chats in English and French to provide information about the status of orders, provide assistance to change or cancel orders, place orders and returns and answer basic questions regarding sizing and availability. This includes assisting customers with various tasks related to internal ordering platforms and applications.
Answer emails in English and French to provide information about the status of orders, provide assistance to change or cancel orders, place orders and returns and answer basic questions regarding sizing and availability
Escalate order related questions to reporting supervisor and account managers
Return calls or emails to customers with information regarding orders
Place manual orders
Other duties as assigned