Bilingual Customer Service Representative

NORC at the University of Chicago•Albuquerque, NM

22h•Onsite

About The Position

NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as: the cost and access to healthcare, the impact of higher education on the labor force, and many other topics that inform social policy. This position is strictly on-site at the NORC call center. Employees are required to report to the office daily. This position requires an individual who is Spanish-language proficient at a conversational level. Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting.

Requirements

Must be able to read, speak, and write fluently in English and Spanish.
Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
Knowledge of Windows, such as sending email or opening and using a web browser to search for information.
Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Good communication skills
Basic computer knowledge
Enjoys speaking with people from diverse backgrounds and professions
Looking for a flexible part-time working schedule
Available to work evening hours, weeknights and weekends.

Responsibilities

Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
Administer survey using a pre-written script.
Record survey answers verbatim.
Maintain neutral and objective communication with respondents.