Bilingual Customer Service Representative - Tampa, FL, USA

AnswerHero • Tampa, FL

18h

About The Position

AnswerHero is hiring a bilingual customer service representative to serve as the first point of contact for its business clients’ callers. The role focuses on inbound calls, real-time message taking, appointment scheduling, and providing warm, professional support according to each client’s instructions. Representatives communicate in English and Spanish and help ensure callers feel heard and receive an efficient, courteous experience. Training is provided, and the company describes opportunities to grow within AnswerHero. Remote-friendly options are available.

Requirements

• Fluency in both spoken and written English and Spanish.
• High school diploma or equivalent.
• Strong empathy, active listening skills, and professional telephone manners.
• Attention to detail and ability to type accurately while on a call.
• Reliable internet and a dedicated workspace to ensure a professional setting.
• Dependability and consistent attendance.
• Availability to work at least one weekend day.

Responsibilities

• Answer inbound calls promptly and professionally on behalf of business clients.
• Communicate fluently in English and Spanish.
• Take accurate, clear messages and relay them to clients in real time.
• Schedule appointments and provide general client support according to client instructions.
• Follow client-specific call-handling instructions carefully and consistently.
• Provide a warm, efficient, and courteous experience on every call.

Benefits

• Thorough training provided, including paid onboarding training.
• Opportunities to grow within AnswerHero.
• Supportive team environment.
• Competitive pay and a bilingual premium.
• Remote-friendly options.
• Medical, dental, and vision insurance for full-time employees.
• Accrual-based paid time off for full-time employees.
• Paid federal holidays per year for full-time employees.
• Company-provided equipment for full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED