Bilingual Customer Service Representative

Select Mgmt • Manassas, VA

4h • Onsite

About The Position

The Bilingual Customer Service Representative plays a critical role in delivering exceptional support and service to a diverse customer base across the United States. This position requires fluency in English and a second language to effectively communicate with customers, resolve inquiries, and provide accurate information about products and services. The representative will serve as the primary point of contact, ensuring customer satisfaction by addressing concerns promptly and professionally. Success in this role contributes directly to customer retention and the overall reputation of the company. The role demands strong interpersonal skills, cultural sensitivity, and the ability to manage multiple communication channels efficiently.

Requirements

• Fluency in English and at least one additional language commonly spoken in the United States.
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to use computers and customer service software effectively.
• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Nice To Haves

• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Benefits

• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the 91st day of employment, subject to plan terms and eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees