Bilingual Customer Service Representative

Cornerstone Building Brands•Ottawa, ON

14d•CA$52,000 - CA$54,000•Onsite

About The Position

The Customer Service Representative is responsible for taking and processing orders, responding to customers in person, online, and by phone, and ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio. As an integral member of the team, the Customer Service Representative maintains productive working relationships, internally and externally, and coordinates all aspects of the sale from orders to deliveries and payments. This is a fully on-site position located at Mitten Building Products, 1000 Last Mile Dr, Unit 4, Ottawa, ON K1G 6Y1.

Requirements

Completion of college/vocational or technical training (minimum requirement: Grade 12 or GED).
Computer literate; proficiency in using the MS Office Suite including Word, Excel and Outlook.
Fluent in English and French both verbal and written.
Strong administrative, organizational, time management and prioritizing skills.
Able to handle a fast paced, demanding environment and to act with urgency when necessary.
Customer-focused attitude with a high level of professionalism and discretion.
Dedicated team player that can work effectively with their own team as well as other departments to achieve goals.
Attention to detail and ability to follow up on customer orders.
Excellent communication, interpersonal skills, and ethics.
Resume must be submitted in English.

Nice To Haves

Knowledge of building materials and construction techniques is an asset, but not required.
Inside Sales or Order Desk experience is an asset.

Responsibilities

Create and manage order entries.
Prepare daily order schedule and distribute to warehouse staff.
Collaborate with warehouse to address shipping errors and discrepancies.
Address delivery-related issues such as late shipments, shortages and damaged products.
Prepare all required paperwork for freight claims due to damages and arrange for credit, or reshipment.
Process transactions including payments and credits.
Service customers directly by telephone, email, mail over the counter and in the showroom.
Respond to customers and sales representatives on inquiries pertaining to product, shipping, warranty, etc.
Support outside sales team by adopting internal processes to ensure customer satisfaction.
Product knowledge to assist dealers/customers with parts or install inquiries.
Participate in local trade shows, occasionally requiring weekend support.
Complete other tasks, as requested by Branch Manager.