Bilingual Customer Service Representative (Federal)

Medavie•Moncton, PE

8d•Hybrid

About The Position

Medavie is a national health solutions partner committed to improving the wellbeing of Canadians. The company employs over 8,000 professionals who collaborate to create industry-leading solutions in insurance, primary care, and emergency medical services. Medavie fosters an award-winning culture that values individuality, diverse perspectives, and offers opportunities for personal and professional growth, flexible work options, and supportive leadership. The company is actively building its future talent network, seeking determined, passionate, and curious individuals to be the first point of contact for their customers. As a Bilingual Customer Service Representative in the federal contact center, the role involves providing support and service to providers and members, effectively problem-solving, and contributing positively to a team environment. The primary objective is to ensure the highest level of customer service for all inquiries, within a contact center environment known for high employee satisfaction.

Requirements

Ability to work varying shifts between 7am - 10pm Monday to Friday.
A genuine desire to help people.
Excellent communication skills (clear, concise, and friendly) through email and phone.
A 'whatever it takes' attitude and enjoyment of new challenges.
Training and education and/or relevant working experience in customer service or health.
At least a high school diploma.
Ability to concentrate, have high attention to detail, and sit while using a computer and headset for prolonged periods.
Strong technical aptitude, including the ability to multitask and navigate multiple software applications simultaneously while supporting a caller.
Ability to handle both positive and challenging calls.
Strong problem-solving skills to understand caller needs and achieve optimal results.
Fluently Bilingual (English and French) both written and verbal to provide services to customers and communicate with internal stakeholders.
Required to have Reliability Status Clearance (Enhanced Level B), which includes Fingerprinting, Criminal Record Check, and Credit Check.
Must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.
Private working area with a locked door, secure locked perimeter doors, and a locked office space in a controllable environment for home office.
Secure, quiet, distraction-free work environment without any conflicting responsibilities during scheduled work time for home office.
Ensure e-work space is secured before walking away for home office.
Employees must connect to an approved home internet network for remote work.

Nice To Haves

2+ years of Contact Centre experience.

Responsibilities

Provide support and service to providers and members in the federal contact center.
Effectively problem solve customer inquiries.
Contribute positively to a team environment.
Ensure the highest level of customer service possible for all inquiries.

Benefits

Monday to Friday shifts ending at 10 pm AT / No overnights / No weekends!
Extensive virtual paid training program.
Permanent full-time position with opportunity to grow.
Flexible work arrangements and emphasis on work-life balance including remote and hybrid work options.
Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day.
100% employer-matched Defined Contribution Pension Plan.
Annual Incentive Bonus.
Paid vacation, including a gifted week of vacation in your first year.
Optional Vacation Purchase Program.
Opportunities for personal learning and growth with career development.