Spanish/English Bilingual Customer Service Representative, El Paso, TX.

General Dynamics Information Technology•El Paso, TX

4d•$15 - $20•Hybrid

About The Position

General Dynamics Information Technology is seeking a Bilingual (Spanish/English) Customer Service Representative to join their rapidly growing team of contact center professionals in El Paso, TX. This role involves managing inbound calls for a large federal government contract, utilizing problem-solving skills to assist callers and provide accurate information. The position offers a challenging and rewarding experience for individuals passionate about helping others.

Requirements

A high school diploma or G.E.D.
1 or more years of customer service or other telephone experience
Experience working with fax machines, computer software, and telephone technology
An ability and willingness to work and train onsite as required
Ability and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 8am CST)
Access to high speed wired internet connection
Access to a quiet work environment free from distractions
An ability to pass a criminal background check, drug screening, and credit check
An ability and willingness to working first 90 days without absences
Ability to read, write, and speak Spanish and English fluently
Texas residency within a reasonable driving distance (approximately 60 miles) of the facility to which you applied

Nice To Haves

1 or more years of call center experience
Demonstrated experience working with desktop/laptop setup and basic software installation
Intermediate proficiency with web-based browsers such as Google Chrome or MS Edge
Demonstrated ability utilizing multiple monitors with an ability to multitask and talk while typing
An ability to work independently with limited supervision

Responsibilities

Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
Placing outbound customer service or customer satisfaction calls, as required by client
Completing call guides; gather and verify required information
Attending telephone skills and program information training sessions; adhere to established levels of service
Adhering to established customer service and documentation standards within required time frames
Adhering to contact center scheduling, ensures telephone coverage during contact center hours of operation
Performing clerical or administrative duties as assigned

Benefits

Competitive pay plus benefits
A hybrid work environment with opportunities to work from the comfort of your own home
An opportunity to support a large government contract that aids citizens and businesses alike
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays
Paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance