Bilingual Customer Service Representative - Mandarin-English

TTEC • San Francisco, CA

2d • Onsite

About The Position

TTEC is seeking a Mandarin-English Bilingual Customer Service Representative to work at the Embacardo BART station in San Francisco, CA. This role involves direct customer interaction, providing support, and assisting customers with various actions related to Clipper cards. The position offers an opportunity to be part of an award-winning employment experience with a focus on bringing humanity to business.

Requirements

• Bilingual in English and Mandarin
• Must reside in San Francisco, CA
• Willing to work onsite at the ticket booth located in Embarcadero BART Station
• Basic excel and computer knowledge
• Cash handling experience
• Ability to handle and deescalate customer service situations

Responsibilities

• Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.
• Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system.
• Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.
• Account for cash, commuter checks and credit/debit card payments completed during a shift.

Benefits

• Performance bonus opportunities
• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• 1000s of free courses to support your career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed