Bilingual Customer Service Rep

Silvercote • Arlington, TX

1d • Onsite

About The Position

About Your Future with Service Partners Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Service Partners, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description Your Responsibilities In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. Ability to maintain a positive rapport with customers, providing world class service. Exemplary customer service skills, analytics and problem- solving skills. Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. Any other duty, task, or responsibilities as assigned.

Requirements

• Minimum of 18 years of age.
• Valid driver's license (if operating a vehicle for company purposes).
• 1-2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic, and engaging personality.
• Excellent communication skills, both verbal and written.

Nice To Haves

• Bilingual skills

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information.
• Work closely with Outside Sales Reps, Production Personnel, Inside Sales, Credit, and Delivery to support the order fulfillment process.
• Maintain a positive rapport with customers, providing world-class service.
• Utilize exemplary customer service skills, analytics, and problem-solving skills.
• Process and review dealer orders, requests, and system-generated acknowledgements using proficient computer skills.
• Perform any other assigned duties, tasks, or responsibilities.

Benefits

• Competitive Compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO)
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Employee Referral Bonus
• Paid Military Leave
• Tuition Reimbursement
• Length of Service Award

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed