Remote Bilingual Customer Service Rep

EchoStar•Wichita, KS

4d•Remote

About The Position

As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience. This is a Full Time, Work-From-Home position with Company-provided equipment.

Requirements

High school diploma or GED
Six months of related customer service and troubleshooting experience and/or training
Flexible to work shifts that might include evenings, weekends, or holidays
Smartphone or device with active data network connection
Fluent in English and Spanish
Pre-employment screen
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
Must reside in Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, or Tennessee, Wyoming, Texas to be eligible for hire
Home Internet and dedicated home office workspace with: Stable Cable or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
Wired ethernet between modem and PC without the use of an adapter: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported

Nice To Haves

Customer Service
Dependability
Resilience
Problem Solving
Continuous Development
Multitasking
Integrity

Responsibilities

Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
Engage with a diverse consumer base to provide solutions for customer needs and technical issues