Bilingual Customer Service Rep I

NCR Atleos•Vancouver, BC

About The Position

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Summary The Customer Service Representative is responsible for delivering a positive customer experience by handling inquiries, resolving issues, and supporting customers through various channels. This role plays a key part in building customer trust, loyalty, and satisfaction.

Requirements

Bilingual in French and English
High school diploma or equivalent
Strong verbal and written communication skills
Ability to listen actively and empathize with customers
Problem‑solving and conflict‑resolution skills
Basic computer skills and familiarity with CRM or ticketing systems
Ability to multitask and manage time effectively
Customer‑focused mindset with a positive attitude

Nice To Haves

associate’s or bachelor’s degree is a plus
Previous experience in customer service, call center, or retail support
Experience handling high‑volume customer interactions
Knowledge of the company’s industry or products

Responsibilities

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
Resolve customer concerns, complaints, or service issues efficiently
Provide accurate information about products, services, policies, and procedures
Process orders, returns, refunds, and account updates as required
Escalate complex issues to the appropriate team or supervisor when necessary
Maintain detailed and accurate records of customer interactions in CRM systems
Follow company service standards, scripts, and quality guidelines
Identify opportunities to improve customer experience and share feedback with the team

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