Customer Service Rep I
About The Position
The Customer Service Representative I will be part of a team responsible for the support of the CMS CCO Programs. This role involves utilizing standard technology such as a telephone, e-mail, and web browser to provide basic general and claims specific information. The representative will navigate pre-scripted responses, follow established policies and procedures, and assist callers with online applications. A differential of 10% is offered for evening shift hours between 7:00 PM and 10:00 PM. Attendance and punctuality are essential, and the ability to pass a criminal background check is required.
Requirements
- High School diploma or equivalent required.
- Minimum 6 months customer service/secretarial/telemarketing experience required.
- Must be able to speak and read English clearly, professionally and fluently.
- Must be able to type a minimum of 20 WPM.
- Experience working with a PC and the Windows operating system is required.
- Ability to effectively work within established contractual turnaround times required.
- Demonstrated excellent interpersonal and leadership skills.
- Ability to organize simultaneous tasks.
- Proven ability to work as a member of a team is required.
- Ability to pass national and local criminal background check.
Nice To Haves
- Reading Comprehension
- Critical Thinking
- Active Listening
- Speaking
- Instructing
- Troubleshooting
- Time Management
- Oral Expression
- Oral Comprehension
- Written Expression
- Written Comprehension
- Speech Clarity
- Monitoring
Responsibilities
- Utilize standard technology such as a telephone, e-mail, and web browser.
- Navigate pre-scripted responses verbatim to provide basic general and claims specific information.
- Follow established and documented policies and standard operating procedures.
- Assist caller with filling out online application and submitting it electronically.
- Complete basic call logs related to phone inquiries.
- Refer calls as required to Customer Service Representative II.
- Undergo program update training as the program changes.
Benefits
- Evening Shift offers a 10% differential for hours between 7:00pm and 10:00pm.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
