Bilingual Customer Service Payment Agent

Freeway Insurance Services America, LLC • City of Rochester, NY

2d • $15 - $16 • Onsite

About The Position

As a Payment Customer Service Representative
you will be the liaison between the Company and the customer.

Process customer monthly payments.
Manage large amounts of inbound calls in a timely manner
Engaging in active listening with callers, confirming or clarifying
information and diffusing any customers, as needed.
Connects very quickly; builds and leverages client relationships.
Complete mail sorting tasks.

Requirements

• Bilingual in English and Spanish preferred
• Sales or customer service experience
• High School Diploma or GED
• Ability to build relationships with sales customers
• Excellent follow-up and multi-tasking skills
• Ambitious professional motivated by opportunity for advancement
• Excellent written and verbal communication skills

Responsibilities

• Process customer monthly payments.
• Manage large amounts of inbound calls in a timely manner
• Engaging in active listening with callers, confirming or clarifying information and diffusing any customers, as needed.
• Connects very quickly; builds and leverages client relationships.
• Complete mail sorting tasks.

Benefits

• Recognition culture
• Comprehensive Benefits package including medical, dental, vision and life insurance
• Retirement Plan: A 401K plan with a percentage of company-matched contributions
• Fitness: We reimburse up to $10 a month to an employee for their gym
• Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems — at no cost
• Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees