TTI Bilingual Customer Service Job Fair - Thursday, August 27th

Techtronic Industries - TTI•Anderson, SC

7d•Onsite

About The Position

TTI Power Equipment is hiring Bilingual Customer Service Associates to work in its Customer Engagement Department at its Anderson, SC office. This is a 1st shift position, Monday – Friday, 9:00 am – 6:00 pm. The role involves responding to customer inquiries, verifying warranty coverage, resolving issues, and providing information on parts and service. Interviews and offers will be extended during the onsite job fair.

Requirements

High School Education or equivalent.
Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
Strong written and verbal skills.
Ability to communicate well with callers using a clear understanding voice.
Ability to professionally handle irate callers and high stress situations.
Excellent phone skills.
Ability to satisfy consumers and end users with minimal request for management intervention.
Proficient with Microsoft Word and Excel, Access would be a plus.
Weekend work required.

Nice To Haves

Access proficiency

Responsibilities

Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
Verify and authorize warranty coverage for all callers.
Provide helpful direction to callers dealing with warranty & non-warranty service.
Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
Provide callers with location to purchase parts & receive repair service.
Work with internal customers on warranty claims, stock issues, lost or damaged freight.
Enter orders, provide pricing and stock availability and status of order to all customers.
Other duties as assigned.