Bilingual Customer Service Administrator (Mississauga Based: 7am-3pm)

Philips•Mississauga, ON

4d•Hybrid

About The Position

As a Bilingual Customer Service Administrator, you’ll provide customer support, maintain relationships with internal and external customers, and process customer parts orders. The main responsibilities for this position are as a Contact Center Agent and Parts Order Desk Administrator during business hours. After-hours, weekend, and statutory holiday support in Reactive Planner and Quotation Administrator roles are also required. This is an office-based role.

Requirements

2+ years of experience in customer service/contact center support, parts ordering, and/or other related fields.
Bilingual French and English skills, both written and verbal, are required.
High school diploma or equivalent combination of education and experience.
Experience with Microsoft applications (Word, Excel, PowerPoint, Teams, Outlook).
Ability to demonstrate analytical and problem-solving skills.
Ability to demonstrate attention to detail, organization, and time management capabilities.
Ability to support in a fast-paced environment, multi-tasking to meet deadlines.
Ability to be agile and flexible with a proactive desire to provide elevated support.
Ability to Work in an office/home office and/or remote setting.
Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Must reside in or within commuting distance to Mississauga, ON, Canada.

Nice To Haves

Bachelor’s degree is preferred.
Experience in ServiceMax, Salesforce, SAP, or other CRM preferred.

Responsibilities

Responding to inbound calls from healthcare professionals requiring remote technical support or onsite service for Philips Healthcare products.
Receiving, analyzing, and documenting customer requests; tracking captured data to identify patterns for improved customer service.
Ordering parts for customers – regularly monitoring and processing orders and requests from the Parts Order Desk queue.
Scheduling and dispatching Field Service Engineers for onsite service support after-hours using ServiceMax.
Preparing and sending billable quotes and awaiting purchase orders from customers.
Reviewing reports in SalesForce to ensure after-hours work orders are planned and dispatched.
Provide customer support, maintain relationships with internal and external customers, and process customer parts orders.
After-hours, weekend, and statutory holiday support in Reactive Planner and Quotation Administrator roles.