Bilingual Customer Care Representative

Assurant

3d • Remote

About The Position

At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment. This role does not involve cold calling, sales, or contract upgrades. We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.

Requirements

• Bilingual fluency in Spanish and English (required)
• High school diploma or GED
• Customer service experience (call center, insurance, or banking preferred)
• Strong communication, listening, and problem-solving skills
• Ability to multitask using technology in a fast-paced environment
• Reliable high-speed internet (25 Mbps down / 6 Mbps up)
• Quiet, distraction-free home office setup

Nice To Haves

• 2+ years of customer service experience
• Prior remote work experience

Responsibilities

• Handle inbound customer calls and/or e-mails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience on every call—customers should hear your smile!

Benefits

• Medical, dental, vision, and more
• Paid Time Off – Including holidays
• Career Growth – Advancement opportunities
• Tuition reimbursement (up to $5,000/year after 6 months)
• Comprehensive Training – Paid virtual training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees