Bilingual Customer Care Representative
About The Position
Cornerstone Servicing, a division of Bilingual Cornerstone Capital Bank, is a best-in-class mortgage servicer known for amazing service, customer satisfaction, employee retention, and happiness. The company employs individuals passionately committed to its Mission, Vision & Core Convictions, aiming to honor God by making a positive difference in the lives of Team Members, Clients, Shareholders, Communities, and service providers. Cornerstone Servicing is seeking a Bilingual Customer Care Representative with a servant’s heart to support customer needs. This role requires strong time management skills, organization, and a good work ethic.
Requirements
- High School Diploma or equivalent
- 2+ years experience call center/phone experience
- Must have high level of integrity and professionalism
- Must have experience using Microsoft Office Suite
- Working knowledge of Microsoft Office products
- Bilingual in Spanish is required
Nice To Haves
- Minimum 2 years related mortgage experience
Responsibilities
- Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
- Answer customer inquiries, complaints, or concerns
- Customer service de-escalation with prompt and effective response
- Strong attention to detail
- Strong note taking skills – effective written communication
- Strong verbal communication skills
Benefits
- competitive salary
- a full benefits package
- the potential for a performance-based bonus
- investment in you as a valuable asset to our company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
