Bilingual Customer Care Agent Inbound

Purolator • Dieppe, NB

12d • Hybrid

About The Position

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Requirements

• Must possess excellent oral communications skills in French and English
• Be able to work in high-pressure situations.
• Must demonstrate a pleasant "can do" attitude.
• Ability to adapt to rapidly changing circumstances.
• Basic Geography knowledge.
• Multifunctional (Pick up and Trace) experience.

Nice To Haves

• Instills trust
• Customer focus
• Communicates effectively
• Self-development
• Collaborates

Responsibilities

• Schedule pick-up requests from customers while ensuring correctness of on-file information as well as confirming rates and transit times.
• Providing correct and updated information to customer inquiries on rates, transit times, products, procedures, etc., for any shipments being delivered to domestic destinations.
• Listen for and document any customer complaints while providing feedback to the customer as to follow-up/procedures.
• Directing customers to the appropriate department when required.
• Completing all necessary forms relative to customer service.
• Decision quality, scheduling calls require the ability to synthesize many options and quickly make decisions.

Benefits

• Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
• We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed