Bilingual (French/English) Customer Care Advisor - September 2026

Scotiabank•Scarborough, ON

4d•Hybrid

About The Position

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. This is a hybrid role offering flexibility in where you work during the week, with a minimum requirement to be in the office. The Scotiabank Client Experience Centre team is at the heart of our operations, with Global Client Experience Centres located in Canada, Mexico, Colombia, and Dominican Republic. Our guiding purpose is 'For every future,' and our all-inclusive culture empowers employees to make decisions best suited for their careers. We make a difference by harnessing the limitless potential that diversity offers. At GCEC, you’ll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences and is leading the future of banking.

Requirements

Passionate about customer service and have experience in customer-focused roles.
Self-directed, performance-oriented approach to resolve immediate customer inquiries.
Natural curiosity and focus on improving things to identify new opportunities to maximize the customer experience.
Proficient with computers and able to multitask between numerous internal platforms while dealing directly with customers.
High school diploma (or a recognized equivalent).
Comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.
Bilingual in French and English.

Responsibilities

Use knowledge of products and services to lead interactions with Canadian Banking customers to offer valuable advice.
Take inbound phone calls from customers and branches to provide useful information and ensure customer satisfaction with products and services.
Excel at identifying customer banking needs and providing customized solutions by using accessible resources and navigating multiple systems.
Respond to complaints and guide customers through basic troubleshooting or setup processes.