Bilingual Customer Experience Representative (English/French)

Superior Plus Propane Talent Acquisition • Calgary, ON

22h • CA$21 - CA$23 • Hybrid

About The Position

Specializing in complex customer interactions, problem resolution, and cross-functional support. This is not a typical customer service role. As a Customer Experience Representative (Advanced Support), you are the front line of our business, supporting customers through time-sensitive and often sensitive situations while collaborating across teams to ensure safe, reliable service. You will play a critical role in resolving complex customer issues, coordinating with internal stakeholders, and delivering a seamless customer experience.

Requirements

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with the ability to multitask across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment
• Fluency in French (oral and written)
• Legal Authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this opening.

Responsibilities

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Benefits

• Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up.
• Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
• Competitive salary package
• Flexible hybrid work options
• State-of-the-art tools and technologies
• Consistent daytime schedule.
• Multiple shift options available
• Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed