Bilingual Customer Advocate

Disabled Veteran Solutions•Doral, FL

10d•$18 - $19•Remote

About The Position

Disabled Veteran Solutions (DVS) is hiring passionate and committed customer advocates for its Customer Care Division. The role is part of a mission-driven, veteran-owned organization focused on improving lives through exceptional service and support. The position is full-time and fully remote, with Monday–Friday shifts of eight hours scheduled between 8:00 a.m. and 8:00 p.m. Eastern Time. Training includes a comprehensive seven-week orientation; the listed training schedule is 8:00 a.m.–4:30 p.m. Eastern Time. The starting pay is $19.00 per hour for bilingual candidates, with additional bonus opportunities. A pre-employment drug screening and criminal background check are required.

Requirements

High school diploma or equivalent.
At least one year of experience in insurance operations, medical-related roles, remote technical services, or a related field.
Proficiency with web-based platforms and tools.
Strong attention to detail and organizational skills.
Strong proficiency with Microsoft Outlook, Teams, Word, Excel, and OneNote.
Excellent active listening and problem-solving skills.
Ability to manage multiple systems and tasks efficiently while maintaining a professional and empathetic tone.
Genuine interest in improving the lives of others.
Pass a pre-employment drug screening and criminal background check.

Nice To Haves

College degree preferred.
Experience in healthcare, insurance, social work, or mental health.
Familiarity with medical terminology and health benefit plans.
Demonstrated success in remote customer service roles, particularly in complex, high-volume environments.

Responsibilities

Provide customer service and support through DVS’s Customer Care Division.
Manage multiple systems and tasks efficiently while maintaining a professional and empathetic tone.
Use active listening and problem-solving skills to support customers.