Bilingual Customer Accounts Receivable Engagement Representative

Reyes Beverage Group•Manor, TX

About The Position

Position Responsibilities: Handle inbound customer calls in a professional and courteous manner in both English and Spanish, addressing inquiries and concerns about accounts receivable balances, billing, and payment options Take payments over the phone securely and assist customers in understanding their payment options Educate customers on the benefits of using self-service tools to manage their accounts independently Provide clear and concise responses to customer concerns about open balances and billing discrepancies Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution Track and log customer interactions, payment processing, and resolutions in the company’s CRM system Must have proven advanced bilingual skills, both verbal and written in Spanish. Other duties as assigned Required Education and Experience: High School Diploma/General Education Diploma and 1 to 2 plus years of related experience Preferred Education and Experience: Bachelor’s Degree Benefits At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical Demands Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments. Background Check and Drug Screening Offers of employment are contingent upon successful completion of a background check and drug screening. Pay Transparency Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

Requirements

High School Diploma/General Education Diploma and 1 to 2 plus years of related experience
Must have proven advanced bilingual skills, both verbal and written in Spanish.

Nice To Haves

Bachelor’s Degree

Responsibilities

Handle inbound customer calls in a professional and courteous manner in both English and Spanish, addressing inquiries and concerns about accounts receivable balances, billing, and payment options
Take payments over the phone securely and assist customers in understanding their payment options
Educate customers on the benefits of using self-service tools to manage their accounts independently
Provide clear and concise responses to customer concerns about open balances and billing discrepancies
Collaborate with internal departments to resolve any issues related to customer accounts and ensure timely resolution
Track and log customer interactions, payment processing, and resolutions in the company’s CRM system
Must have proven advanced bilingual skills, both verbal and written in Spanish
Other duties as assigned