BILINGUAL (English/Spanish) Cust Svc Support Rep - 11am-8pm EST - Remote - Patient Billing - Sourcing

Labcorp•Burlington, NC

4d•$18 - $21•Remote

About The Position

Labcorp is seeking a Bilingual English/Spanish Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division to join our team. Work Schedule: Monday – Friday 11am to 8pm (EST), 10am to 7pm (CST), 9am to 6pm (MST) and 8am to 5pm (PST). 2nd shift differential applicable for applicants that reside in EST. Training hours: 9am to 6pm EST

Requirements

High School Diploma or GED equivalent
Bilingual English and Spanish
1 year or more customer service experience
Professionally fluent in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients
Attention to detail and focused
Perform successfully in a team environment
Excellent organizational skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Excellent communication skills
Energetic, passionate customer service
Seek solutions to challenging patient billing issues

Nice To Haves

1 year or more call center experience
1 year or more medical billing, insurance claims, and explanation of benefits (EOB)
1 year or more patient billing
Ability to work and learn in a fast-paced environment

Responsibilities

Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers in English and Spanish.
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals
Ability to become proficient with processes after completing a structured training program.