Analyst I

Carlisle Construction Materials•Carlisle, PA

6d•Onsite

About The Position

We are seeking a detail-oriented Bilingual Credit & Collections Analyst to support customer accounts across the United States, Latin America, and Mexico. This role is responsible for evaluating customer creditworthiness, managing accounts receivable activities, supporting collections efforts, and partnering with Sales and Finance teams to minimize risk while supporting business growth. The ideal candidate will be fluent in both Spanish and English and possess strong analytical, communication, and customer service skills.

Requirements

Associate degree or higher in Finance, Accounting, Business, or a related field, or equivalent experience
Minimum of 3 years of credit and collections experience
Fluency in both Spanish and English (written and verbal)
Strong customer service and communication skills
Ability to analyze financial information and make sound credit decisions
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Experience working with SAP
Experience with GetPaid or similar collections software
Knowledge of liens, bonds, financial arrangements, security agreements, promissory notes, and personal guarantees

Responsibilities

Conduct credit investigations and evaluate customer risk to establish credit terms and limits for new and existing accounts
Monitor customer accounts daily, including reviewing accounts that fail credit validation, placing and releasing orders on hold, and executing collection strategies
Document collection activities and coordinate the resolution of customer deductions and disputes
Reconcile customer accounts and determine appropriate credit arrangements when necessary
Support the management of accounts experiencing financial difficulties, including bankruptcies, liquidations, and other legal credit matters
Prepare annual credit reviews in accordance with company policy
Provide regular updates and reporting on the status and health of assigned accounts receivable portfolios
Partner with Sales and Sales Management regarding account status and credit-related issues
Respond to customer inquiries and provide support with invoice copies, statements, and account-related questions
Assist with maintaining customer and credit master data within SAP, including credit terms, limits, customer setup, and account structures
Support cash application activities as needed
Participate in special projects and continuous improvement initiatives