Bilingual Credit Advisor, Mortgage Renewal Centre of Excellence

RBC•Vancouver, BC

2d•Remote

About The Position

RBC is transforming how Canadians approach their mortgage decisions, and we’re growing our specialized team to lead the way. We’re looking for Mortgage Retention & Growth Advisors who are curious, driven, and ready to advance their banking career in a supportive, high-growth environment. In this role, you’ll work with clients at a pivotal moment—their mortgage renewal—helping them understand their options and find solutions that work for them. You’ll learn on the job, grow your credit knowledge, and build real expertise in mortgage advice, home equity, and personal lending. Think of it as a launchpad for a rewarding career in financial advisory. This is a nationwide opportunity. Work from any region across Canada. This role requires full flexibility to the business hours which operates from Monday to Friday from 9:00 AM – 8:00 PM, Saturday 10:00 AM – 6:00 PM (local time)

Requirements

Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.
Lending Experience: You have a proven track record of successfully structuring credit deals and submitting credit applications
A genuine Interest in Homeownership & Passion for Advising Clients: Finding tailored solutions for your clients when it comes to their home ownership and helping people with money decisions
Strong Communication: You can explain things clearly, listen well, and build rapport with different types of people
Self-Motivated: You take initiative, follow through on commitments with a proven track record of translating goals into actionable results
Comfort with Flexibility: You’re adaptable in a fast-paced environment and comfortable working evenings and weekends

Nice To Haves

Strong negotiation skills, a passion for exceeding client expectations, competitive intelligence expertise, bilingualism (English/French—especially valuable for Quebec applicants

Responsibilities

Connect with clients, you will reach out to clients approaching their mortgage renewal, listen to their goals, and help them explore their options
Stay in touch with clients throughout their entire renewal journey, making sure they feel supported every step of the way
Discuss mortgages, home equity, and credit solutions in a way that makes sense for each client
Demonstrating curiosity, you identify ways you can help clients with other financial needs and introduce them to the right team
You will work with branch teams, mortgage specialists, and other advisors to connect clients with the right solutions