Bilingual Contact Center Agent

Epiq • Charlotte, NC

4d • Onsite

About The Position

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Job Description: Job Summary The Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling customer inquiries, problem resolution, and maintaining professional etiquette.

Requirements

• High school diploma or equivalent required
• Minimum of 2 years in customer service or a related field.
• Communication
• Contact Center Services
• Customer Inquiries
• Customer Satisfaction
• Customer Service
• Detail-Oriented
• Listening Effectively
• Multilingual Communications
• Professional Etiquette
• Written Communication

Nice To Haves

• bachelor's degree preferred
• Telecommunications Management Professional (TMP)

Responsibilities

• Provide customer service and support in multiple languages.
• Handle customer inquiries and ensure customer satisfaction.
• Resolve customer issues and provide accurate information.
• Maintain professional etiquette and effective communication.
• Collaborate with team members to ensure efficient operations.

Benefits

• enterprise‑wide learning and mobility
• flexibility that’s recognized externally

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED