Contact Center Agent
Epiq•Houston, TX
•Onsite
About The Position
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Requirements
- High School diploma or equivalent.
- Customer Service or similar experience.
- Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
Nice To Haves
- Experience in a call center environment is a plus.
Responsibilities
- Answering calls professionally and responding to customer inquiries
- Complete outbound calls related to escalations
- Identify and escalate more complex issues to the research team
- Ability to deal with difficult situations over the phone while maintaining high level of professionalism
- Adhere to assigned schedule and call flow
- Accurately submit time entries for billing and payroll purposes
Benefits
- Flexibility that’s recognized externally
- Enterprise-wide learning and mobility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
