Bilingual Community Outreach Coordinator

Food Bank of Central & Eastern • Raleigh, NC

1d

About The Position

The Bilingual Community Outreach Coordinator serves as a connector between the Food Bank, neighbors, community organizations, and government entities, with a primary focus on food access and SNAP. The role aims to reduce food insecurity across the Food Bank’s 34-county service area by increasing access to SNAP and the emergency food network through targeted outreach, education, food resource navigation, screening assessments, application assistance, and community-based training.

The position works with neighbors and community partners to navigate food and benefits resources, build relationships, deliver education and training, and strengthen referral practices. It documents activities and uses program data, community feedback, and service trends to identify barriers and recommend service improvements. Work takes place in office, warehouse, and off-site partner or community settings, with frequent travel throughout the service area.

Requirements

• Undergraduate degree (Associate or Bachelor) in Social Work, Public Health, Non-Profit Management, or a relevant field; at least four years of meaningful experience in community outreach, public benefits, resource navigation, or a related field may be considered in lieu of a degree.
• At least four years of experience in community outreach and engagement.
• At least two years of experience in nonprofit program coordination, including facilitating meetings, training, focus groups, community conversations, or similar engagement activities, and assessing community partnership effectiveness.
• At least two years of experience working with diverse populations experiencing barriers to food, benefits, health, or other essential resources.
• At least two years of working knowledge of the SNAP application process and a solid understanding of applicable policies governing food assistance programs.
• Ability to communicate effectively in Spanish, verbally and in writing.
• Ability to build trust, facilitate dialogue, and engage diverse community members.
• Exceptional interpersonal, verbal, and written communication skills, including the ability to facilitate discussions, foster collaboration, and guide diverse groups toward shared goals.
• Ability to use Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.
• Valid North Carolina driver’s license and excellent driving record.
• Ability to travel throughout the Food Bank’s 34-county service area.
• Ability to collaborate across teams, departments, and functions; take ownership of responsibilities and outcomes; manage time and resources; solve problems and make timely decisions; adapt to change and pursue learning; and connect work to the Food Bank’s mission and values.

Responsibilities

• Provide individualized food and benefits resource navigation, including screening, SNAP application assistance, and connections to Food Bank, government, and community resources.
• Conduct targeted outreach to high-impact populations and communities facing barriers to food and benefits access.
• Develop and maintain relationships with community organizations, government entities, and other stakeholders to expand awareness of and access to SNAP, Food Bank programs, and other resources.
• Develop and deliver education, presentations, and training on SNAP, food access, Food Bank programs, and resource navigation and referral practices.
• Provide community partners with assistance, tools, and resources to help them identify and connect neighbors with appropriate food and benefits resources.
• Maintain accurate documentation and use program data, community feedback, and service trends to evaluate activities, identify access barriers, and recommend improvements to service delivery.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree