Bilingual Communications Center Consultant
About The Position
The Bilingual Communication Center Consultant will provide accurate, quality, and timely service and consultation to members and potential members calling into the Credit Union in both Spanish and English. The position’s essential duties include receiving incoming calls, serving as the primary point of contact for members, following policies and regulations to protect non-public information, assisting members with account inquiries, delivering exceptional service, building relationships, maintaining high phone etiquette, responding to online banking and email inquiries, and fulfilling requests through clerical tasks.
Requirements
- Ability to speak both Spanish and English fluently.
- A high school diploma or GED is required.
- Six months to two years of similar or related experience, including time spent in preparatory positions.
Nice To Haves
- Service and Quality Focused
- Adaptable
- Detail Oriented
- Collaborative and Team Oriented
- Self-Motivated
- Critical Thinker and Problem Solver
- Positive Attitude
- Exceptional Organization
- Excellent Communication Skills
- Credit Union or other financial institution experience preferred.
Responsibilities
- Receive incoming calls to the Credit Union’s Communications Center.
- Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution.
- Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
- Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
- Deliver timely and exceptional service.
- Build meaningful relationships through conversations and establish trust with the membership.
- Speak clearly, and professionally, and always maintain high phone etiquette standards.
- Respond to messages through Online Banking and general email inbox inquiries.
- Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
