Bilingual Communication Center Medical Assistant | Hybrid in Colorado

CLINICA family health•Denver, CO

1d•Hybrid

About The Position

Help take care of patient needs by interacting with patients through the phone and chat function of our Communication Center. Be part of a patient centered team that… Are you passionate about assisting patients and giving back to your community through medical care? Are you experienced with communicating clearly to both patients and providers? Do you have a professional and empathetic demeanor? Do you love working with people and being part of a team? Are you adaptable and able to flow with change? Do you have proven experience with multitasking and prioritizing work? Do you have time management skills that help you be efficient Are you bilingual in English and Spanish?

Requirements

Bilingual in English and Spanish
Completion of a Medical Assistant training program with over 100 hours of hands-on externship experience
Two (2+) years recent experience a Medical Assistant in lieu of school
Ability to work from home
Must reside within one hour commuting distance of: Pecos Clinic - 1701 W. 72nd Ave, Denver, CO 80221 Lafayette Clinic - 1735 St. Public Rd., Lafayette, CO 80226
Maintain a high level of professionalism and empathy when interacting with patients
Always be respectful
Strong communication skills – proactively ask for help, etc.
Must be reliable and punctual

Nice To Haves

In person onboarding and training will be even though position can be hybrid

Responsibilities

Provide telephone advice according to established guidelines and protocols
Assist external providers with care coordination tasks and facilitates communication with care team
Arrange for evaluation by a provider when indicated either by scheduling an appointment or telephone follow-up
Process medication refill requests that are past the 72-hour refill window as well as for patients who are present at the pharmacy, using the Medication Refill Guideline
Schedule patients for procedures and MA visits per guideline
Assist patients inquiring about generated imaging orders
Accurately document patient care in electronic health record
Manage patient tasks and patient/provider follow-up with assistance from team and according to MA guidelines
Secure appropriate interpreting services to handle communication with patients when necessary

Benefits

Medical
Dental
Vision
FSA/HSA
Life and Disability
Accident/Hospital Plans
Retirement with Employer Contributions
Vacation, sick, and extended illness time off options
Open communication with leadership and mission-focused engagement
Training and growth opportunities with a supportive team invested in your success