Medical Assistant -Hybrid

Fair Haven Community Health Care•New Haven, CT

11d•Hybrid

About The Position

Fair Haven Community Health Care (FHCHC) is an established community health center with a long history of providing high-quality, affordable medical and dental care. With numerous locations and a commitment to patient-centered care, FHCHC serves diverse populations and strives to enhance the health and well-being of the communities it serves. The organization is dedicated to equitable, culturally responsive care, regardless of a patient's insurance status or ability to pay.

Requirements

High School Diploma or GED and successful completion of a Medical Assistant program (diploma) from an accredited school or be certified as a medical assistant with a minimum of one year of experience.
Basic Life Support Certification is also required.
Oral and written proficiency in English
Thorough knowledge of medical terminology and relevant procedures
Excellent written, electronic and oral communication skills
Above average critical thinking and problem-solving skills
Strong computer skills

Nice To Haves

Bi-lingual fluency in Spanish preferred.

Responsibilities

Works primarily in assigned school while school is in session, and reports to APRN; reports into nursing department during school closings and recess.
Anticipate the needs of the patient and clinical team, prepare patients in an efficient manner ensuring a smooth, consistent workflow.
Prepare patients in advance of seeing the clinician as appropriate based on the visit type, chief complaint and clinician’s preference.
Perform tasks related to the visit that may include: documentation of chief complaint, review of medications and allergies, vital signs, completing preventive health screenings based on the age and sex of the patient, perform lab testing and/or procedures with a clinician order or per standing orders.
Answer and document incoming patient calls and respond to patients under the direction of the nurse and/or clinician.
Assist with administrative tasks as needed for patient care including but not limited to completing patient forms, scheduling patient appointments, and scanning patient information into EPIC when operating on clinical floor.
Perform interpreting services (if qualified as a Spanish Language Interpreter)
Perform other necessary duties as required by FHCHC to achieve the goal of providing excellent primary health care in a patient centered medical home/school setting.
Participate in pod functions such as huddles and pod meetings.
Participate in team and departmental meetings.
Ensure patient confidentiality and safety per FHCHC policy.
Adhere to all health, safety and infection control protocols/policies.
Provide excellent customer service and culturally competent care.
Functions as an effective and competent team member, demonstrates ability to work effectively in a team environment.
Portray a pleasant and respectful attitude when: communicating with coworkers, patients, and internal and external clients; accepting direction and delegated tasks; and receiving constructive criticism.
Engage in performance improvement activities and act as an agent of positive change by looking for innovative ways to improve processes and advance clinical excellence.
Positively represents FHCHC in all internal and external encounters.