Bilingual Clinical Research Patient Coordinator

GAP SOLUTIONS INC•Bethesda, MD

1d•$35 - $35•Onsite

About The Position

Provide services as a Bilingual Clinical Research Patient Coordinator in support of the overall functions of the National Institute of Arthritis and Musculoskeletal and Skin Diseases Institute (NIAMS) within the National Institutes of Health (NIH). This role involves extensive patient interaction, data management, and coordination of research activities to ensure smooth and compliant study execution.

Requirements

Bachelor’s degree required.
Minimum of three (3) years of related experience.
Proficiency in Spanish (oral, written, and cultural proficiency) to communicate to Spanish-speaking patients and families and provide good customer service.
Bilingual proficiency in both English and Spanish is required.
Experience with clinical protocols and medical terminology.
Experience with understanding of clinical research process and clinical protocol management.

Nice To Haves

Ability to communicate effectively, orally and in writing, with non-technical and technical staff.
Detail-oriented and possess strong organizational skills with the ability to prioritize multiple tasks and projects.
Prepare, review, and submit clinical data monitoring agencies.
Proficiency with clinical databases and report tools.
Strong writing skills especially in a clinical research setting.
Knowledge of Microsoft Office Suite (MS Word, Excel, Outlook) and spreadsheet applications.
Excellent analytical, organizational, time management and multitasking skills.

Responsibilities

Conduct initial screening with participants for scheduling calls or visits.
Evaluate participants’ needs for assistance with activities of daily living and identify problems for staff follow-up.
Assist physicians and research staff with patient data collection.
Process immediate requests from MRV staff daily.
File all loose forms, incoming faxes, correspondence, and other pertinent documents.
Enter patient data from CRFs and paper forms into research databases (CTDB or other).
Maintain files with copies of data gathered by the research team.
Enter data into research databases and perform data queries.
Maintain and update participant’s address and contacts (emergency and next of kin) database.
Assemble and file all research medical records.
Assist with scheduling of research patients for scans and data collection.
Communicate with participants directly to schedule appointments.
Schedule appointments for examinations using a computerized scheduling system.
Coordinate the recruitment, scheduling, travel, and admission of research study participants.
Make photocopies of all data collection forms for clinical research staff.
Review MRV schedule daily and prepare charts for appointments.
Ensure all medical reports are completed and informed consent signed in time for patient meetings.
Ensure that all participant medical records comply with regulatory standards.
Ensure that the original informed consent document is placed in the medical record and a copy is sent to the participant.
Prepare charts for storage after participant is deceased or inactive, per disposition guidelines.
Work with staff on the initial consenting process of participants.
Copy consent forms after clinic and distribute them to the Research Nurse.
Prepare and mail study materials to participants.
Prepare and mail documents to participants and place a copy in the participant’s medical record chart.
Work with staff on all bulk mailings for the study.
Identify potential delays in reporting results to participants and collaborate with clinical study staff to eliminate delays.
Identify and track delays of mailing participant results or packets within the designated timeframe until resolved.
Contact subjects/patients prior to visits to remind them of appointment days/times and requirements or special circumstances.
Analyze, update, and monitor databases related to study activities.
Upon receipt of final laboratory results, send them to the Clinician for review and signature.
Work with staff to resolve any technical issues delaying the reporting of results.
File medical record notes into shadow charts daily.
Independently recruit and schedule subjects, both normal controls and patients.
Prepare and distribute patient recruitment materials.
Create and maintain a database of patient appointments using existing data.
Respond to questions from participants regarding general study procedures.
Track new patient calls; log new patient intake sheet information; send out new patient packets; create a new patient chart daily.
Work with staff on assigning providers to patients and scheduling patients at appropriate times.
Participate in periodic meetings to discuss research activities.
Attend group meetings and participate in discussion of research activities.
Attend study-related meetings and mandatory trainings.
Write and annually review relevant sections of the study operations manual.
Provide documentation evidence of work product related to scheduling tests, communicating appointments, scheduling consults, submitting pre-admits, scheduling outpatient visits, reviewing patient schedules, entering requests in the ATV system, procuring and submitting outside medical records, radiology studies and biopsies, delivering outside labs and medical records, making lodging and transportation arrangements, responding to patient emails and phone calls, making reminder calls and emails, maintaining proactive communication within the team, participating in quality improvement projects, quality control (QC), and quality assurance (QA), assisting with monitoring visits and regulatory audits, participating in weekly clinical study team meetings, and maintaining active contact and communication with team members.