Bilingual Clinical Pharmacy Tech

Humana

4d • $40,000 - $52,300 • Remote

About The Position

Become a part of our caring community As a Rx Clinical Programs Pharmacy Technician Representative, you will support Pharmacists and patients and report to a Clinical Programs supervisor. You will do this by accomplishing programs developed to improve overall health outcomes, with a focus on prescription drugs and medication therapy. Additionally, you will help bring the strategy on comprehensive medication reviews. You will perform varied activities and moderately complex administrative/operational/customer support assignments. Perform computations. Typically work on semi-routine assignments. As a Rx Clinical Programs Pharmacy Technician Representative (Community Resource Specialist), you will work within the Maximize Your Benefits department. You will assist members by connecting them with a variety of financial assistance resources to help overcome cost barriers to affording their medication. As a CRS associate, you will take inbound calls and make outbound calls to Humana members. You will work with them on exploring possible cost savings in the form of grants from national and local foundations, various manufacturer assistance programs, and other government-sponsored support. This support includes Low Income Subsidy (LIS) and Medicare Savings Program (MSP) for medication assistance.

Requirements

• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification
• Speak both English and Spanish fluently
• Applied knowledge of insurance processing, customer service or call center processes and practices
• Must have a designated work area with a door that locks

Nice To Haves

• Associate's degree or equivalent work experience
• Mail order and/or retail pharmacy setting
• Previous call center experience in a pharmacy setting
• Telephonic skills
• Demonstrated proficiency in identifying and resolving complex issues, while actively facilitating and motivating team-based collaborative approaches.
• Work well in a group
• Demonstrates a consistently positive approach, exhibiting high levels of energy and initiative in independently undertaking and completing tasks.

Responsibilities

• Make outbound and take inbound calls
• Communicate with Humana members
• Collect medication history information
• Prepare members for a comprehensive medication review
• Use your skills to make an impact

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree