Bilingual Client Service Manager

MGA Homecare•Denver, CO

5d•$58,000 - $60,000

About The Position

The Bilingual Client Service Manager will be responsible for providing regular updates to clients on customer service projects, developing effective communication channels, and serving as a reliable point of contact to build strong business relationships. This role involves maintaining close relationships with patient families through constant communication, accompanying Case Managers on visits, and assisting management with knowledge of field operations. The manager will also communicate expectations and scheduling to families, recruit new nurses, and perform other duties to achieve business goals. The position requires supporting the company's mission and ethics, representing the company professionally, adhering to dress code, reporting on time, and following all company policies.

Requirements

Must be Bilingual
3+ years’ experience in customer service role
Proven ability to utilize the Salesforce contact platform required
Must demonstrate ability to meet deadlines
Strong communication skills required

Nice To Haves

1+ years’ experience in management position preferred

Responsibilities

Provide regular updates to clients on the progress of customer service projects that directly affect each client.
Develop open and effective channels of communication with each client that can be employed by other departments as well.
Become the reliable point of contact for each customer that is required to establish a strong business relationship.
Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.
Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.
Assists management by maintaining extensive knowledge of nurses' operations in the field.
Communicates all information regarding expectations and scheduling to various families.
Continuing to recruit new nurses who can provide skilled care and attention to an existing case.
Performs other duties as assigned to effectuate business goals.
Supports and executes the mission, ethics, and goals of the company effectively.
Represents themselves in a positive and professional manner in the company and community.
Adheres to dress code with a clean and neat professional appearance.
Reports on time and as scheduled to complete work within designated time.
Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.