Bilingual Client Service Coordinator
About The Position
The Bilingual Client Services Coordinator is a key member of the Steward Services team, responsible for facilitating the jurisdictional compliance requirements of EPRA's Stewards (clients). This role addresses the electronic recycling needs of consumers and businesses across Canada. EPRA is a not-for-profit organization that operates regulated recycling programs across Canada, ensuring end-of-life electronics are collected, recycled, and handled in a safe, secure, and environmentally-sound manner. This is a six-month contract position based out of the Mississauga head office, with the potential to become permanent.
Requirements
- Experience in customer service or in administrative service, in a contact centre or similar office environment
- Strong knowledge of Microsoft Office
- Highly organized, analytical and detail-oriented
- Computer savvy, current on new technology and quick to learn new systems
- Comfortable and effective dealing with our clients and the public over the phone
- Excellent written and documentation skills
- Self-motivated and disciplined to work without direct supervision
- Team player, who functions well within a team environment
- Able to multi-task in a fast paced and dynamic setting
- Fluency in French at a professional level is a MUST
- Able to work all rotating day/evening shifts (7 am - 3 pm, 9 am - 5 pm, 11 am - 7 pm) out of the Mississauga Head Office
Nice To Haves
- Basic understanding of accounting principles/finance background is a strong asset
- Experience in the fields of environmental compliance/stewardship and/or regulations and permits are an asset
Responsibilities
- Understand the applicable Canadian (EPR/IPR) recycling regulations
- Educate clients on regulations and steps required to maintain program compliance
- Account management ensuring remittances are made
- Outreach and follow-up on report documentation
- Assist with invoicing questions and concerns
- Audit control ensuring documents match and balance
- Identify and resolve issues with service providers
- Execute other ad hoc projects upon request
Benefits
- Vacation time
- Flexible, hybrid work arrangements
- Reimbursement of travel expenses - if applicable
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
