V104 - Bilingual Client Relations and Intake Coordinator
About The Position
At Job Duck, we are looking for a compassionate and highly organized Bilingual Client Relations and Intake Coordinator who is passionate about helping individuals navigate important moments in their lives. In this role, you will serve as the first point of contact for potential and existing clients, ensuring they receive prompt, professional, and empathetic support. You will play a vital role in gathering critical information, coordinating consultations, maintaining accurate records, and helping clients feel informed throughout the process. The ideal candidate is a strong communicator who thrives in a fast paced environment, values meaningful client relationships, and is committed to delivering exceptional service with empathy and professionalism.
Requirements
- Schedule: Monday through Friday, 08:30 AM to 05:00 PM CST
- Location: Remote
- Time Zone: Central Standard Time (CST)
- Language Requirement: Fluent English and Spanish required
- Industry: Immigration Law
- Call Volume: Medium call volume expected
- Strong customer service experience is required
- Ability to communicate with empathy and professionalism during high stress situations
- Strong organizational and follow up skills
- Comfortable managing multiple priorities simultaneously
- Ability to work independently while collaborating closely with the legal team
- Experience scheduling appointments and consultations
- Experience managing client records and CRM systems
- Ability to collect and organize detailed client information accurately
- DocketWise
- LawPay
- Grasshopper
- Calendly
- Ruby Receptionist
- Google Workspace
- Gmail
- AI transcription tools
- Payment processing platforms
- Bilingual Communication Skills
- Customer Service Excellence
- Active Listening
- Empathy and Compassion
- Client Relationship Management
- Verbal and Written Communication
- Attention to Detail
- Organization and Time Management
- Case Intake Coordination
- Appointment Scheduling
- CRM Management
- Follow Up and Case Tracking
- Problem Solving
- Professional Judgment
- Confidentiality and Discretion
- Adaptability
- Commitment and Reliability
- Determination and Accountability
- Cultural Sensitivity
- Ability to Remain Calm Under Pressure
- Team Collaboration
- Service Oriented Mindset
- Strong Work Ethic
- Values Driven Professionalism
Nice To Haves
- Experience in immigration law is appreciated but not required
- Experience handling sensitive or urgent client situations is highly preferred
Responsibilities
- Schedule consultations, appointments, and meetings
- Follow up with potential clients regarding case eligibility and next steps
- Document and organize intake information for attorney review
- Assist with administrative and operational tasks that support the intake process
- Ensure all records, notes, and communications remain accurate and up to date
- Coordinate communication between clients and the legal team
- Provide exceptional customer service throughout the client journey
- Communicate with existing clients regarding case updates and general inquiries
- Generate and send proposals, agreements, and related documents as needed
- Manage and maintain client information within the CRM
- Track follow ups and maintain consistent communication with leads and clients
- Serve as the primary point of contact for prospective clients during the intake process
- Send payment links and collect consultation fees
- Conduct initial immigration intakes and gather detailed client information
- Answer and manage urgent inbound calls from prospective clients
Benefits
- Great Place to Work Certification every year since 2022
- Firm observes federal holidays
- Firm traditionally closes for approximately two weeks during the Christmas season
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
