V104 - Bilingual Immigration Intake Specialist I
About The Position
At Job Duck, we are seeking a dedicated and people-focused Bilingual Immigration Intake Specialist to serve as the first point of contact for prospective clients and play a key role in the client intake journey. In this position, you will engage with leads through high volume outbound and inbound communication, guide potential clients through the consultation scheduling process, and maintain accurate records within the firm's CRM. You will also support immigration related intake activities, including application preparation and document management. The ideal candidate is confident on the phone, highly organized, detail-oriented, and passionate about delivering outstanding client experiences while working in a fast-paced legal environment.
Requirements
- Bilingual proficiency in English and Spanish is required
- Immigration law experience is required
- Previous experience in a legal environment is strongly preferred
- Experience as an Intake Specialist, Legal Intake Specialist, Receptionist, Front Desk Representative, or similar client facing role is preferred
- Experience assisting with immigration applications and legal documentation is highly preferred
- Comfortable making and receiving a high volume of calls daily, with a primary focus on outbound communication
- Strong ability to follow established CRM processes and lead management procedures
- Excellent verbal and written communication skills
- Work Schedule: 9:00 AM - 6:00 PM. Monday through Friday
- Time Zone: CST
- Software and Tools: CRM systems, VoIP platforms, email platforms, calendar management tools
- Ability to multitask, prioritize responsibilities, and maintain attention to detail in a fast-paced environment
- Bilingual English and Spanish communication
- Client intake and lead management
- Customer service excellence
- Immigration law knowledge
- Legal administrative support
- Appointment scheduling and calendar coordination
- CRM management
- Documentation and application preparation
- Time management
- Organization and prioritization
- Detail-oriented mindset
- Professional communication skills
- Active listening
- Follow through and accountability
- Relationship building
- Adaptability in a fast-paced environment
Responsibilities
- Respond to and qualify incoming leads professionally and efficiently
- Enter, update, and maintain accurate lead information within the CRM
- Make approximately 60 or more outbound calls per day to prospective clients
- Conduct follow up activities with leads to maximize consultation attendance and conversion opportunities
- Assist with immigration application preparation and related documentation
- Gather, organize, and review client information for intake purposes
- Follow all firm intake procedures and lead management protocols
- Maintain confidentiality of sensitive client information
- Communicate with prospective clients regarding services, consultations, and next steps
- Coordinate appointment availability and maintain calendar accuracy
- Ensure all client interactions are documented appropriately
- Support the legal team with administrative intake related tasks as needed
- Deliver a professional and positive experience throughout the client intake process
- Schedule consultations and appointments for prospective clients
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
