Bilingual Claims Care Representative

Homesteaders Life Company•West Des Moines, IA

4d•$51,000 - $53,000•Hybrid

About The Position

As a Bilingual Claims Care Representative, you will support policyholders, beneficiaries, and other stakeholders throughout the claims process. Your role will include aiding, answering inquiries, processing claims, and ensuring a smooth customer experience. You’ll work with a high level of confidentiality and adhere to all privacy regulations with a compassionate team working alongside you.

Requirements

High school diploma or equivalent
Prior experience in call center environment is required.
Fluency in both Spanish and English verbal and written communication required.

Nice To Haves

Customer service, claims processing, or a related field, ideally within the insurance industry preferred but not required
Prior experience in using CRM systems, claims management software, and other relevant tools is preferred.
Knowledge of life insurance policies, claims procedures, and relevant regulations is a plus.

Responsibilities

Interact with customers via telephone and email to aid with the claims process.
Assist customers in completing claims forms, gathering documentation, and submitting claims for processing in both Spanish and English.
Update and maintain records in bilingual communication and documentation as needed.
Review, verify, and process claims in accordance with company procedure and legal requirements.
Translate and respond to correspondence and service emails in Spanish.
Collaborate with internal departments such as underwriting, legal, and compliance to ensure complex claims are handled efficiently.
Resolve customer complaints or issues.
When appropriate, collaborate with internal departments to resolve escalated cases.