Bilingual Chinese (Mandarin/Cantonese) CSR

Quaker Valley Foods Inc • Philadelphia, PA

21h • Onsite

About The Position

Join our staff and come grow with us! Quaker Valley Foods, a refrigerated food distributor located in Northeast Philadelphia is looking for a Bilingual Customer Service Representative, who has energy and personality to support a large, multi-cultural sales and buying team. Recent College Graduates are encouraged to apply.

Requirements

• Proficiency in English and Mandarin/Cantonese.
• Ability to effectively communicate over the phone.
• Ability to communicate well at all levels.
• Work under pressure, meet deadlines, and be flexible in working on multiple tasks simultaneously.
• Attention to detail and the ability to prioritize, multi-task, and manage productivity.

Nice To Haves

• High School Diploma.
• Proficient in Microsoft Office Suite.
• Strong interpersonal skills and the ability to communicate with a diverse group of employees.
• Have the ability to work towards a personal "best in class" standard.

Responsibilities

• Support our sales, marketing and customer service functions.
• Receive and process customer orders on a daily basis in support of the sales team.
• Respond to customer phone inquiries in a prompt, courteous and concise manner.
• Answer customer questions and assist in problem resolution.
• Enter customer orders with accuracy and assure customer satisfaction.
• Assist the credit department in account set-up, customer billing, returns and collection issues.
• Assist the transportation department with late orders and delivery issues.
• Prepare and circulate daily and weekly reports as needed.
• Update and maintain a supply of sales forms as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED