Bilingual Caseworker

Cencora • Quebec, QC

5d • Onsite

About The Position

The Bilingual Caseworker role involves managing assigned projects and/or cases, adhering to general company processes, and providing telephone support. This includes implementing call-centre programs to assist patients, healthcare professionals, and funding bodies with funding and access issues, as well as compliance programs. The role requires administering case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers. Additionally, the caseworker will implement market research initiatives, conduct outbound calls for patient programs, document activities in a database, participate in training, provide feedback on protocols and processes, communicate case management during absences, and assist in training new caseworkers. A key responsibility is reporting all Adverse Events to the assigned units/departments. Other duties may be assigned as required.

Requirements

• Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
• A minimum of one (1) year experience in customer service.
• Ability to multitask.
• Attention to detail.
• Strong Problem solving skills.
• Working knowledge of Word, Excel and Outlook.

Nice To Haves

• Bilingual (French/ English) an asset.
• Experience in the medical and pharmaceutical field is an asset.
• Advanced knowledge of pharmaceutical distribution industry.
• Working knowledge of automated warehouse operating system.
• Strong business and financial acumen.
• Strong analytical and mathematical skills.
• Effective interpersonal and leadership skills.
• Ability to consistently meet deadlines.
• Excellent presentation skills.
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.

Responsibilities

• Management of assigned projects and/or cases.
• Adherence to general company processes.
• Telephone support for patients, healthcare professionals, and funding bodies regarding funding and access issues, and compliance programs.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals.
• Document each activity in program specific database.
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
• Participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
• Responsible to report all Adverse Events to the assigned units/departments.
• The Caseworker will also be assigned other duties and tasks as required from time to time.

Benefits

• Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
• Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
• The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
• Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree