Bilingual Case Manager III (Senior Subsidy Program)

Catholic Charities•San Francisco, CA

21d•Onsite

About The Position

To provide individual and crisis intervention counseling and services to program clients in order to ensure opportunity for clients to maintain their housing. To implement and deliver all aspects of peer support and to assist program participants in achieving short- and long-term goals. The Case Manager will be responsible for core housing case management, benefits advocacy, support services for physical and mental health – acute/chronic, and problem solving. Provide assistance to people accessing other applicable housing opportunities. Assist clients in maintaining or increasing their housing stabilization. Working to assess the Participants needs, by providing immediate services, personal goals, and services plans. This position will work with Participants around self-sufficiency, and how to maintain independence and prevent homelessness. Through the program, clients may receive case management referrals to community support and counseling. The Case Manager provides advocacy and referral services as needed to Participants, and where possible, assist with maintaining housing.

Requirements

BA degree and one year of experience preferred or AA degree and three years related experience. (Equivalent education and experience demonstrating the ability to perform the job may be considered.)
Two years experience providing client case management services with the housing insecure population and/or service programs preferred.
Excellent interpersonal and communication skills.
Knowledge of San Francisco County social services networks.
Sensitivity to, and possess a knowledge of services for seniors and adults with disabilities, homelessness/unstable housing, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic] issues.
Certified or familarity with HCV/Housing Quality Standards.
Interacting with persons from various social, cultural, economic, and educational backgrounds for the purpose of stabilizing or improving housing situations.
Functional knowledge of Microsoft Office Products.
Ability to perform duties with minimum supervision.
Ability to communicate clearly in both verbal and written forms.
Promote a positive professional and organizational image in the community.
Sensitivity to seniors and people with disabilities and their needs.
Knowledge of mandatory reporting requirements for people working with ageing adults.
Sensitivity in handling complex/confidential information.
Ability to work under pressure.
Ability to work as a member of a team.
Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
Is responsible for accurate and timely submission of case records.

Nice To Haves

Bilingual in Spanish, Tagalog, Mandarin/Chinese, or other language preferred.
Valid CA Driver’s License and personal car preferred

Responsibilities

Provide comprehensive screening and assessment of clients and services needed.
Develop person centered care plans: provide counseling, monitoring and care plan changes as necessary.
Arrange for services to meet the client’s needs as documented in the care plan to address the immediate and long-term needs of clients.
Provide practical support, education and assistance to tenants in addressing immediate needs related to achieving stability and life management skills, with a minimum of monthly client contact.
Coordinate with the Catholic Charities CYO programs and community agencies to ensure communication and quality service to the clients.
Provide on-going support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan.
Comply with program policies and procedures to protect client and caregiver interests and facilitate the smooth operation of the program.
Maintain accurate, current, and complete client files and complete all required data collection forms and reports.
Maintain appropriate records for monthly reports.
Data entry into CARES Systems and completion of monthly reports.
Participate in staff meetings, client peer reviews, in-services and other training as required.
Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destabilize a housing and to conduct an appropriate intervention as required
Interface with other agencies and departments to ensure appropriate client compliance with Program requirements.
Other duties as assigned