Bilingual Case Aide - JOR

NATIONAL YOUTH ADVOCATE PROGRAM • East Chicago, IN

4d • Onsite

About The Position

The Case Aide for La Jornada provide administrative and document support to program staff. Case Aides are required to maintain a flexible, organized and efficient work schedule and are subject to work extended hours and weekends.

Requirements

• High School Diploma, 4-year degree preferred.
• Understand ORR Policies and Procedures.
• Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines, and photocopiers, as well as software including word processing, spreadsheet, and database programs.
• Bilingual (English Spanish). Fluency in Spanish is required.
• Minimum automobile insurance coverage of $100,000/300,000 bodily liability coverage.
• 21 years of age, valid state driver’s license, reliable personal vehicle, and a good driving record.

Nice To Haves

• A long-term view on people expressed through compassion and support.
• A passion to be involved in high-impact work that makes a difference.
• A drive for excellence and continual improvement.
• Excellent customer service and communication skills.
• Sensitivity to cultural diversity.
• Enthusiastic self-starter.
• Strong organizational and administrative skills.
• Works well independently and as a team member.

Responsibilities

• Work alongside program case management team in supporting ORR’s 7 Day Case Management policy requirements.
• Maintenance of records data per ORR’s/NYAP’s/NAR’s records management policies.
• Complete records requests from ORR.
• Complete Verification of Release (VOR) changes and support case management with VOR needs and updates.
• Ensure documentation is timely uploaded to ORR’s system of record to wit: UC Portal and NYAP’s Evolv system.
• Maintain daily ongoing support of case management efforts at unification and reunification of children with potential sponsors, including assisting with completion of searches, background checks, CA/N checks, and other various case management activities.
• Assist with maintenance of case files and completion of intake and discharge packages.
• Support the coordination of legal service providers (LSP) “Know Your Rights” presentations and legal screenings.
• Provide ongoing case aide support to foster parent licensing, clinical and medical teams when needed.
• Assist Program with coordination of travel for children and staff.
• Support case management with intake case files and required intake documentation.
• Ability to prioritize work and be a deadline-driven self-starter capable of juggling multiple priorities at once and executing each to completion despite obstacles.
• Demonstrated ability to service a diverse group of clients.
• Ability to work independently and exercise a high level of confidentiality.
• Proven experience and high level of comfortability operating technology and learning new software applications.
• Perform other additional responsibilities as required.

Benefits

• 33 Paid days off each year! (11 holidays + 22 days PTO)
• Healthcare Benefits for you and your family.
• Pet insurance that provides discounts and reimbursements.
• Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!)
• Mileage Reimbursement
• Phone Allowance
• Student Loan Repayment Assistance
• CEU’s and ongoing trainings/education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees